Omamogho Celestina

Proactively monitored and verified thousands of customer transactions daily, identifying and flagging suspicious activities to prevent financial loss.

Implemented immediate security measures, including account liens and freezes, upon confirmed fraud complaints, effectively containing potential losses.

Conducted in-depth investigations into unusual inter and intra-bank transactions, confirming fraudulent patterns and contributing to risk mitigation strategies.

Collaborated with agent support teams to resolve complex customer complaints related to fraud, enhancing user satisfaction and maintaining data integrity.

Successfully salvaged significant funds from fraudulent activities and contributed to the bank's overall strategy for mitigating fraudulent transactions.

Managed a critical database of oil & gas and non-oil & gas customers, ensuring monthly updates and accurate transaction records for efficient trade operations.

Processed and reconciled customer charges for services on the trade and institutions portal, ensuring accurate billing and revenue capture.

Maintained accurate records of importers and meticulously managed exchange control documents, ensuring compliance with regulatory standards.

Provided direct technical support and resolved complex issues for customers regarding trade products and services, significantly improving service delivery.

Collaborated effectively with team members to streamline operational workflows, contributing to the timely completion of departmental duties.

Executed multi-modal data collection, including surveys, focus groups, and experiments, to gather critical insights for research objectives.

Managed on-site data and sample collection across various field locations, ensuring adherence to specific study protocols and data integrity.

Conducted and meticulously documented face-to-face and telephone interviews, adhering to strict interview protocols and data collection standards.

Maintained and calibrated specialized field research equipment, ensuring optimal performance and accurate data acquisition for studies.

Identified, screened, and compiled lists of potential research subjects, streamlining recruitment processes in alignment with study parameters.