About
Highly analytical and detail-oriented Fraud Analyst with proven experience in the banking sector, specializing in transaction monitoring, fraud investigation, and risk mitigation. Expertly identifies and prevents fraudulent activities, safeguarding institutional assets and ensuring stringent compliance with financial regulations. Leverages strong problem-solving and data analysis skills to enhance operational efficiency and deliver exceptional customer service.
Work
Lagos, Lagos, Nigeria
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Summary
Leads transaction monitoring and fraud investigation efforts at a leading financial institution, safeguarding assets and ensuring compliance.
Highlights
Proactively monitored and verified thousands of customer transactions daily, identifying and flagging suspicious activities to prevent financial loss.
Implemented immediate security measures, including account liens and freezes, upon confirmed fraud complaints, effectively containing potential losses.
Conducted in-depth investigations into unusual inter and intra-bank transactions, confirming fraudulent patterns and contributing to risk mitigation strategies.
Collaborated with agent support teams to resolve complex customer complaints related to fraud, enhancing user satisfaction and maintaining data integrity.
Successfully salvaged significant funds from fraudulent activities and contributed to the bank's overall strategy for mitigating fraudulent transactions.
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive trade and transaction banking operations, ensuring efficient customer service and meticulous record-keeping for diverse clients.
Highlights
Managed a critical database of oil & gas and non-oil & gas customers, ensuring monthly updates and accurate transaction records for efficient trade operations.
Processed and reconciled customer charges for services on the trade and institutions portal, ensuring accurate billing and revenue capture.
Maintained accurate records of importers and meticulously managed exchange control documents, ensuring compliance with regulatory standards.
Provided direct technical support and resolved complex issues for customers regarding trade products and services, significantly improving service delivery.
Collaborated effectively with team members to streamline operational workflows, contributing to the timely completion of departmental duties.
Ogun State, Ogun State, Nigeria
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Summary
Conducted comprehensive field research, managing data collection, subject recruitment, and technical equipment to support diverse study objectives.
Highlights
Executed multi-modal data collection, including surveys, focus groups, and experiments, to gather critical insights for research objectives.
Managed on-site data and sample collection across various field locations, ensuring adherence to specific study protocols and data integrity.
Conducted and meticulously documented face-to-face and telephone interviews, adhering to strict interview protocols and data collection standards.
Maintained and calibrated specialized field research equipment, ensuring optimal performance and accurate data acquisition for studies.
Identified, screened, and compiled lists of potential research subjects, streamlining recruitment processes in alignment with study parameters.
Skills
Fraud & Risk Management
Transaction Monitoring, Fraud Investigation, Risk Mitigation, Financial Regulations, Fraud Detection, Compliance, Discrepancy Identification.
Data Analysis & Problem Solving
Data Analysis, Problem Solving, Analytical Thinking, Critical Thinking, Troubleshooting, Research Data Collection.
Customer & Stakeholder Relations
Customer Service, Customer Relationship Management (CRM), Client Engagement, Liaison, Complaint Resolution, Negotiation.
Operations & Administration
Documentation Management, Record Keeping, Operational Efficiency, Process Improvement, Technical Support, Correspondence Management, Inventory Management, Microsoft Office Suite.
Teamwork & Leadership
Cross-functional Collaboration, Teamwork, Independent Work, Project Coordination.